1640 Powers Ferry Road, Building 16, Suite 300, Atlanta, GA 30067



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Frequently Asked Questions

We receive a number of questions about our services. Here are a few of the questions we're most often asked:

What is Psychotherapy?
Psychotherapy is not easily described in general statements. It varies depending on the personalities of the counselor and client, and the particular problems you bring forward. There are many different methods used to deal with the problems you hope to address. Psychotherapy is not like a medical doctor visit. Instead, it calls for a very active effort on your part.

Does therapy always work?
Psychotherapy can have benefits and risks. Since therapy often involves discussing unpleasant aspects of your life, you may experience uncomfortable feelings like sadness, guilt, anger, frustration, loneliness, and helplessness. On the other hand, psychotherapy has also been shown to have benefits for people who go through it. Therapy often leads to better relationships, solutions to specific problems, and significant reductions in feelings of distress.

What happens on my first visit?
Your first session, or “intake”, will be structured to help your counselor understand the problems you are facing. Your counselor may also ask you to take one or more tests or other assessment tools to assist him/her in more quickly and thoroughly understanding you, your problems, and how best to work with the problems you are facing.

What happens next?
The beginning stage of counseling involves clearly identifying the problems you are facing. The second stage involves gaining insights into patterns of emotions, thoughts, and behaviors related to your problems. You will be able to use these insights to begin making changes. In order for the therapy to be most helpful, you will have to work on things discussed during your therapy sessions. In the last stage you will be encouraged to actively apply or solidify new insights and skills to make change in yourself and your life situation.

How often do I come to therapy?
Typically, your counselor will schedule to see you weekly during a standing appointment time. If you need to change your appointment from time to time, we ask that you verify your next appointment with your counselor at the end of each session. Changes in appointments can also be made by phone with your counselor.

What if I need to be evaluated for medications?
Our counselors are licensed and trained to practice as a counselor and do not prescribe medications. However, they are well-acquainted with most psychotropic medications and frequently consult with physicians who prescribe these medications in an effort provide you and your physician with observations that might be helpful in your medication management.

What are the fees and is therapy covered under my insurance plan?
Our fees are consistent with the moderate prevailing rates in this area.  Please discuss these individually with your counselor.  A session is 45 - 50 minutes in length.  There is an additional charge for testing, and the cost varies with individual tests taken. If you have questions about whether your insurance policy covers counseling services, you need to call your insurance company or agent. For a list of insurance companies we currently service, please see the list below.  Our insurance administrator can assist you in determining your benefits.

What if I can't pay the full amount?
If you are not covered by insurance and you have a limited income, you may request to complete our reduced fee application. Your application will be reviewed for eligibility based upon your therapist’s current ability to assist. Each counselor contributes times and work to assist with providing reduced fee services; however, the demands are often greater than our practical ability to meet and are further limited by the normal constraints of professional practice. Please discuss this in advance with your counselor.

How can I pay?
We ask that charges for each session be paid in full at the time of service. You may pay by check, cash, VISA, MasterCard, Discover Card or American Express.

Are you a participating provider with my insurance company?
Please discuss this with your counselor as insurance coverage varies among our professionals.  Some of the insurance plans currently available may be: 

  • Aetna

  • APS Healthcare

  • Blue Cross/Blue Shield

  • Cigna

  • CorpHealth

  • Heritage of America

  • Humana

  • MHNet

  • MultiPlan

  • PHCS

  • TriCare Military

  • United

  • UBH

  • Value Options

Our therapists will work with clients who are covered by other insurance companies to apply for out-of-network benefits.


Crown Counseling & Psychological Services is not a partnership, corporation or joint venture. It is an unincorporated association of practitioners, each of whom is an independent contractor. Copyright © 2009.